ppjok's Privacy Policy

ppjok is a safe and reliable online gaming platform for players in Bangladesh. We place the highest importance on our members' privacy and are committed to protecting your personal information.

In this policy, "personal information" means any information that can directly or indirectly identify you — such as your name, email address, phone number, financial transaction details, and similar information. "Processing" means any activity involving the collection, storage, use, transfer, or deletion of this information.

ppjok collects your information only for lawful and fair purposes, and we respect your right to know. This policy will clearly explain what types of information we collect, why we collect it, and how it is used.

2.1 Information Provided at Registration

When you create an account on ppjok, we collect the following information:

• Full name and date of birth (for age verification)
• Email address and mobile number
• Residential address and nationality
• National ID card or passport details (for identity verification)
• Information related to your preferred payment method

2.2 Financial Transaction Information

For deposits and withdrawals, we store the necessary details of your bKash, Nagad, Rocket, Upay, or bank account. This information is used only to complete transactions and prevent fraud. Full card numbers or PIN codes are never stored on our servers.

2.3 Automatically Collected Information

The following information may be collected automatically while you use our platform:

• IP address and device type
• Browser and operating system information
• Login and logout times and session data
• Page visits and click patterns (for analytics)
• Information obtained from cookies and similar tracking technologies

2.4 Information Collected During Customer Support

When you contact us through our 24/7 live chat support or by email, records of that conversation may be stored to help improve service quality.

ppjok uses your information for the following lawful purposes:

3.1 Account Management and Identity Verification

Your information is needed to create, manage, and secure your account. Age and identity verification is carried out as part of the Know Your Customer (KYC) process, which keeps our platform responsible.

3.2 Processing Financial Transactions

Payment information is used to successfully complete deposit and withdrawal requests. All transactions are secured by SSL encryption.

3.3 Service Improvement and Personalization

By analyzing your preferences and usage patterns, we can offer you more relevant game suggestions and offers.

3.4 Fraud Prevention and Security

Security monitoring is carried out to detect and prevent unauthorized access, money laundering, and other unlawful activities.

3.5 Compliance with Legal Obligations

Your information may be used where necessary to comply with applicable laws and regulations.

The ppjok website uses cookies and similar technologies. Cookies are small text files stored in your browser.

4.1 Essential Cookies

These are essential for the basic operation of the website — such as maintaining login sessions, security tokens, and completing transactions. These cookies cannot be disabled.

4.2 Analytical Cookies

These cookies are used to improve website performance and user experience. They help us understand which pages are used most and where issues may arise.

4.3 Managing Cookies

You can disable analytical cookies from your browser settings. However, disabling essential cookies may mean that some features of the site are no longer available to you.

ppjok does not sell your personal information to third parties. However, information may be shared in the following limited circumstances:

5.1 Service Providers

Only the information necessary to operate the service is shared with payment processors (such as the organizations managing bKash, Nagad, and Rocket) and technology service providers. These organizations are bound by strict confidentiality agreements.

5.2 For Legal Reasons

Information may be disclosed under a court order, at the request of an investigating authority, or as required by applicable law. In such cases, only the specific information requested will be provided.

5.3 Business Transfers

In the event of a change in company ownership or a merger, your information may be transferred. However, you will be notified in advance and the same standard of protection will be ensured.

To protect your personal information, ppjok has put in place the following technical and organizational measures:

• SSL Encryption: All data transfers are protected by industry-standard SSL/TLS encryption.
• Firewall Protection: Our servers are managed with advanced firewalls and intrusion detection systems.
• Access Controls: Only authorized staff can access specific data, and a log of every access is kept.
• Regular Security Reviews: Our systems undergo regular security audits.
• Two-Factor Authentication: A two-step authentication system is in place to protect your account.
• Data Protection Training: All our staff receive regular training on data protection.

Even so, it is not possible to guarantee that transmitting information over the internet is completely secure. We work to ensure the highest level of protection, but you are also responsible for keeping your account password confidential.

ppjok retains your personal information only for as long as necessary. The following factors are considered when determining the retention period:

• All relevant information is retained while your account is active.
• Even after an account is closed or deactivated, it may be necessary to retain certain information for a set period due to legal obligations.
• Financial transaction records are kept for the period required by statutory accounting requirements.
• Once the need for retention has ended, information is securely deleted or anonymized.

As a member of ppjok, you have the following rights regarding your personal information:

8.1 Right to Access Information

You can request from us at any time what information we hold about you. We will provide this information within a reasonable time.

8.2 Right to Correct Information

If any of your information is incorrect, you can contact us to have it corrected. We will verify and make the correction promptly.

8.3 Right to Delete Information

In certain circumstances you may request that your information be deleted. However, some information may need to be retained due to legal obligations or legitimate business reasons.

8.4 Right to Object to Processing

You can object to marketing communications at any time and we will stop them immediately.

ppjok strictly provides services only to those aged 21 and above. We never knowingly collect personal information from minors.

An age verification process is carried out at registration. If we become aware that a minor is using our platform, we will immediately close that account and securely delete all related information.

If you believe a minor is using our platform, please contact us.

Our platform may sometimes contain references to third-party services (such as payment gateways). These third parties have their own privacy policies, and ppjok is not responsible for any information you provide to their websites or services.

We advise you to read the privacy policy of any third-party service before using it.

ppjok reserves the right to review and update this privacy policy from time to time. For any significant changes, we will:

• Post the updated date on this page.
• Send a notification to your registered email address.
• Inform you of the changes when you log in to the platform.

If you continue to use the platform after any changes, it will be assumed that you have accepted the revised policy. We therefore recommend that you visit this page regularly.

If you have any questions, concerns, or complaints about this privacy policy, please contact us:

• Email: [email protected]
• Live Chat: Available 24/7 on Bangladesh Standard Time (BST, UTC+6)

We will consider your complaint with the utmost care and will try to respond within a reasonable time. We believe direct resolution between us is possible and we are committed to always being by your side.